Just a quick note to thank you again for your help and patience yesterday. I am so happy with the tile, accents, and colors you expertly guided me to. I never would have arrived there without your help! I also wanted to let you know that we met with Elizabeth at Fisher Recycle and let her know of your referral to her business. I can't wait to get that old bathroom torn out and replaced now! Many thanks again.
I just wanted to take moment to address my wife and I's visit to your showroom last night on Dorchester Road.
We had the opportunity to work with Kate Glanton last evening. I would be remiss if I did not mention that both my wife an I appreciated Kate's thoughts and ideas with regard to our master bath upgrade. The manner in which she handled herself was quite impressive, as well as, comforting for such a young professional. Kate's knowledge of the product, and efforts that she made to understand our vision was exceptional and basically "spot on" with our vision and taste. She understood our concerns, and answered every question and concern that we presented with a thorough explanation.
Kate's attention to our needs was a "breath of fresh air". In todays world, I have found that this type of customer service is a thing of the past, and quite frankly she could have been selling me ice in the Arctica, I would have bought it, that's how she made us feel.
I guess the most important result, is that she earned my wife and I as a customer, not just for this small project, but for our next project that we will be building in the early fall (a custom home). We had planned another stop, but did forego after our visit to your showroom.
As I mentioned, I know customer service is a tough obstacle with so many variables theses days. I am sure you might hear more about concerns or problems then a simple thank you, so I would be remiss if I did not share our excellent experience we had with one of your employees. We look forward to doing business with Melcer, and hope this note is one of many with regards to Kate.
David & Andrea McDonough
Kate Glanton, a Design Consultant at “MELCER TILE COMPANY” was a joy to work with from the beginning of our project to the end. She took the limited concept we had for our two guests bathrooms and gave us suggestions regarding tile selection and design. She did a complete drawing in order for us to see how the tile would look once it had been laid. Her knowledge of tile and installation is outstanding. The finished product is absolutely beautiful & we look forward to working with Kate on future projects!!!